Rm1131 Privacy Policy – Data Protection & User Security

1Introduction and Scope of Privacy Policy

Rm1131 is a digital entertainment platform providing online casino services, Slot Games, Sports Betting, and Live Casino to users in Malaysia. We understand that your trust in us depends entirely on how we handle the personal information you provide.

This Privacy Policy fully and transparently explains how rm1131 collects your personal information, the purposes for which it is used, who it may be shared with, and your rights as a user regarding your personal data. This policy applies to all users who access the rm1131 platform via the website, mobile app, or any other digital channel we operate.

By registering an account or continuing to use the rm1131 platform, you confirm that you have read, understood, and agreed to all terms stated in this Privacy Policy. If you do not agree with any part of this policy, you are advised not to use the rm1131 platform.

2Types of Information We Collect

Rm1131 only collects information that is strictly necessary to provide a safe, trustworthy, and high-quality service. The information we collect falls into several key categories:

Account Registration Information:

• Full name as it appears on your official identification document
• Date of birth (for age verification — you must be 18 years of age or older)
• Active email address for communication and account verification purposes
• Mobile phone number for two-factor authentication (2FA) and important notifications
• Username and password of your choice (passwords are stored in hashed form and are not human-readable)

Identity Verification (KYC) Information:

• A copy of your national identity card (MyKad), passport, or other valid official identification document
• Proof of current residential address (e.g., utility bill, recent bank statement)
• Bank account details or payment methods used for deposits and withdrawals
• A selfie or live photo for biometric identity verification purposes, if required

Platform Usage Information:

• Login records including the time, date, and IP address of your device
• Gaming history, bets placed, and complete financial transaction records
• Account settings and preferences you have personally selected
• Communication data with our customer support team

Automatic Technical Information:

• IP address, web browser type, and device operating system
• Cookie data and similar tracking technologies used to enhance the platform experience
• Application performance data and technical error reports for service improvement purposes

3How We Use Your Information

Every piece of information we collect is used responsibly and only for legitimate purposes. Below is the complete list of how your data is used on the rm1131 platform:

• Account Management: Creating, verifying and managing your rm1131 account, including the KYC process required by law.
• Financial Processing: Processing deposits, withdrawals and all financial transactions in your account securely and accurately.
• Platform Security: Detecting and preventing fraud, money laundering, duplicate accounts and any other suspicious activity.
• Customer Support: Providing technical assistance and responding to enquiries or complaints you submit to our team.
• Platform Communication: Sending important account-related notifications, the latest promotions, terms updates and security information.
• Service Improvement: Analysing platform usage patterns to enhance the user experience and develop better new features.
• Legal Compliance: Fulfilling applicable legal and regulatory obligations, including cooperation with competent authorities where required.
• Responsible Gambling: Monitoring gameplay patterns to identify signs of problem gambling and offering appropriate assistance to users in need.

4Sharing Information with Third Parties

Rm1131 understands that your trust is our most valuable asset. We do not sell, rent, or disclose your personal information to third parties for their own commercial purposes. However, there are limited situations where information sharing may occur:

All third parties we work with are required to sign a strict Data Protection Agreement (DPA) and may only use your information for the stated purposes. rm1131 conducts regular reviews to ensure all partners comply with our privacy standards.

5Data Security Measures

The security of your personal data is rm1131's highest priority. We continuously invest in the latest security infrastructure to ensure your information is always protected against any cyber threats.

Comprehensive security measures we have implemented:

• End-to-End Encryption: All communications between your device and the rm1131 platform use 256-bit SSL/TLS encryption, the highest standard in the digital finance industry.
• Two-Factor Authentication (2FA): An additional security layer requiring verification via your mobile device each time you log in from a new device.
• 24/7 Monitoring: An automated security monitoring system active at all times to detect and block any suspicious activity or unauthorised access attempts in real time.
• Regular Security Audits: Penetration testing and independent security audits are conducted regularly by licensed external cybersecurity firms.
• Secure Password Management: User passwords are never stored in plain text — instead, they are stored in hashed form using an irreversible bcrypt algorithm.
• Role-Based Access Control: Only authorised staff with a legitimate business need may access user data, and every access is logged for audit purposes.

6Your Rights as a User

Rm1131 fully recognises and respects your rights regarding your personal data. Below are the complete rights you hold as a user of our platform:

To exercise any of the rights above, contact the rm1131 support team via live chat on our platform or mobile app. Your request will be processed within a reasonable timeframe in accordance with applicable laws.

7Cookie Usage and Tracking Technologies

The rm1131 platform uses cookies and similar tracking technologies to enhance your user experience, analyse platform performance, and ensure the security of your login session. Below is a full explanation of how we use cookies:

Types of Cookies We Use:

• Essential Cookies: Required for core platform functions such as login verification, session security, and language settings. These cookies cannot be disabled as the platform will not function properly without them.
• Performance Cookies: Collecting anonymous information about how users interact with the platform — most frequently visited pages, time spent in each section and technical errors encountered. This data helps us improve the overall experience.
• Functionality Cookies: Storing your personal preferences such as language selection, display settings and login details for convenient repeat use.
• Analytics Cookies: Helping us understand aggregate platform traffic for service improvement and the development of more relevant new features.

You can manage or delete cookies through your web browser settings at any time. Please note that disabling certain cookies may affect the functionality of some rm1131 platform features.

8Data Storage and Retention Period

Rm1131 retains your personal information only for as long as necessary to fulfil the purposes described in this Privacy Policy, or as required by applicable laws and regulations in Malaysia.

Our data retention period guidelines are as follows:

• Active Account Information: Retained for the duration your account is active on the rm1131 platform and for three years after account closure.
• Financial Transaction Records: Retained for a minimum of seven years in accordance with Malaysia's financial and taxation legal requirements.
• KYC Documents: Retained for five years after the date of last verification or account closure, whichever is later.
• Security Logs: Retained for twelve months for fraud detection and security incident investigation purposes.
• Customer Support Communication: Retained for two years for service quality purposes and reference in the event of a dispute.

Once the defined retention period has expired, your data will be securely deleted or anonymised so that it can no longer be linked to your identity. The deletion process is carried out in accordance with internationally recognised security standards.

9Children's Privacy and Protection of Minors

Rm1131 takes the protection of children and minors extremely seriously. The rm1131 platform is exclusively for individuals aged 18 years and above only. We do not knowingly collect or process personal information from individuals under the age of 18.

Steps we take to ensure this protection:

• Mandatory age verification during the new account registration process.
• KYC identity verification requiring an official document confirming the user's date of birth.
• Continuous monitoring to detect any indicators of underage usage.
• Immediate account termination if the account holder is found to be under 18 years of age, without any compensation.

If a parent or guardian suspects that a minor under their care has registered an account on rm1131, please contact our support team immediately. We will investigate and take appropriate action without delay.

10Privacy Policy Amendments and Contact Us

Rm1131 reserves the right to update or amend this Privacy Policy from time to time to reflect changes in our operational practices, new legal requirements, or improvements in how we protect your data.

When significant changes are made to this Privacy Policy, we will notify you via:

• In-platform or rm1131 mobile app notifications
• Email sent to the registered address on your account
• Notices displayed prominently on the rm1131 website homepage

Continued use of the rm1131 platform after a change notice has been issued will be considered your acceptance of the updated Privacy Policy. You are advised to review this page periodically to ensure you remain informed of how we protect your information.

If you have any questions, concerns, or wish to exercise your personal data rights, the rm1131 support team is available every day, around the clock, via live chat on our platform or mobile app. We are committed to addressing all privacy-related enquiries seriously and promptly.